Features to Look Out for in any Telehealth Software
Telemedicine software is built to hand caregivers in medical establishments video technology via which they can see their patients. By minimizing the need for patients to travel to a physical hospital, caregivers are able to cut the number of patients in their waiting rooms as well as the responsibilities on administrative personnel. A flawless implementation of a telemedicine system can empower a center to attend to more patients everyday.
Below are some of the key telehealth software elements that make it perfect for its application in a healthcare scenario:
Easy Integration With PM/EHR Systems
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As a medical center, you expect your telemedicine software to help you provide care in a superior way without introducing any complications. So, choose an application that supports seamless EHR/PM integration, allowing the addition of video visits to your existing system without any glitches.
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Smartphone App for Patients
A key purpose of telehealth software us to let patients be easily seen by caregivers from anywhere. For that reason, choose a platform that supports both mobile and desktop access by patients. When a patient is on the go, they can easily see their caregiver via their telemedicine mobile app.
Proof of Eligibility
Your objective is provide the best treatment possible to your patients from anywhere they are, yet you also want a surety that each video visit counts toward your compensation. Why don’t you get a comprehensive telehealth system with a built-in rules engine that confirms the payment eligibility of each patient at the time of scheduling an appointment?
Video Interactions Compliant With HIPAA
According to the Health Insurance Portability and Accountability Act (HIPAA), a specific degree of security should be implemented for any electronic transmission or processing of a person’s medical files or personal health information, yet, some video conferencing tools are not created with that rule in consideration. That’s the major objective for healthcare establishments electing to deploy purpose-developed telemedicine technologies to secure their patients’ confidentiality and obey HIPAA rules.
The Ability to Custom Brand
You won’t lose your brand identity when you start serving some of your customers via telemedicine technology. The branding, logo, and image that your patients associate with your practice will be showcased in the interface through which they interact with you. That will provide an assurance to your patients that they’ll continue receiving the same quality healthcare they’ve come to anticipate from your practice.
Built-in User Support
Maybe the telehealth system you got is simple to use, but you may expect some user issues to come up sometimes. As such, pick a system that features in-app user support to enable real-time handling of any simple issues.
Using telemedicine software, you can certainly start serving your patients even better, no matter their location.